{"id":516,"date":"2023-05-11T08:21:19","date_gmt":"2023-05-11T08:21:19","guid":{"rendered":"https:\/\/ortuscallgroup.ngncms.si\/?p=516"},"modified":"2023-05-11T13:49:16","modified_gmt":"2023-05-11T13:49:16","slug":"klicni-center-ortusicall","status":"publish","type":"post","link":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/2023\/05\/11\/klicni-center-ortusicall\/","title":{"rendered":"Klicni center OrtuSiCall"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"516\" class=\"elementor elementor-516\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565ec0bf elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"565ec0bf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bf60ade\" data-id=\"7bf60ade\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2152c783 elementor-widget elementor-widget-spacer\" data-id=\"2152c783\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6ef6e7 elementor-widget elementor-widget-heading\" data-id=\"6c6ef6e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">KLICNI CENTER SICALL<span style=\"color: red;\">.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542fb99a elementor-widget elementor-widget-spacer\" data-id=\"542fb99a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33664dff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33664dff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b7ebddc\" data-id=\"3b7ebddc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3beb2289 elementor-widget elementor-widget-spacer\" data-id=\"3beb2289\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7df16d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7df16d0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c6c86d7\" data-id=\"6c6c86d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bd08041 elementor-widget elementor-widget-text-editor\" data-id=\"7bd08041\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>V dana\u0161njem okolju poznamo ve\u010d na\u010dinov vzpostavljanja neposrednega in trajnega stika s poslovnimi partnerji kot so:<\/p><ul><li>telefonski pogovor,<\/li><li>pisna komunikacija,<\/li><li>faksimilna sporo\u010dila,<\/li><li>elektronska<\/li><li>sporo\u010dila,<\/li><li>socialna omre\u017eja,<\/li><li>itd.<\/li><\/ul><p><br \/>Ne glede na vse nove na\u010dine komuniciranja, je od vseh navedenih mo\u017enosti telefonski pogovor najbolj oseben in neposreden. Ravno to od nas zahteva, da smo na klic kar najbolje pripravljeni.<\/p><p>S partnerskim podjetjem ERICSSON in njihovimi najsodobnej\u0161imi re\u0161itvami ra\u010dunalni\u0161ko podprte telefonije uporabnikom ponujamo, da ob stiku s stranko skupaj izkoristimo vse prednosti sodobnih tehnologij, pri \u010demer je klicni center SiCall lahko centralna informacijska to\u010dka vsakega sodobnega podjetja ali organizacije.<\/p><p>Namesto vas opravljamo avtomatsko obdelavo in razdeljevanje klicev, govornih in faksimilnih sporo\u010dil ter podatkov. Na podlagi telefonske \u0161tevilke se operaterju na zaslonu prika\u017eejo vsi podatki o naro\u010dniku, ki so shranjeni v podatkovni bazi. Operater s tem pridobi vse potrebne podatke o naro\u010dniku ter se mu isto\u010dasno na zaslonu prika\u017ee protokol pogovora telefonskega klica ter zaslonska maska za vnos podatkov o klicu.<\/p><p>Vse aktivnosti klicnega centra temeljijo na tehnologiji CTI (ra\u010dunalni\u0161ko podprti telefoniji), ki izkori\u0161\u010da vse sposobnosti dana\u0161njih ra\u010dunalni\u0161kih omre\u017eij in njihovo integracijo z novimi telekomunikacijskimi tehnologijami.<\/p><p><strong><br \/>Prednosti klicnega centra SiCall:<\/strong><\/p><ul><li>Organizacija odhodnih in dohodnih telefonskih klicnih akcij,<\/li><li>Ra\u010dunalnik pri odhodnih klicih sam izbira telefonske \u0161tevilke iz klicne baze, \u010das klicanja se skraj\u0161a za 40 % in omeji t.i. \u201cprazne\u201d klice,<\/li><li>Odhodni in dohodni klici se avtomatsko razdelijo k vnaprej dolo\u010denim operaterjem,<\/li><li>Vsako delovno mesto lahko obdeluje tako telefonske kot posnete klice ter faksimilna in elektronska sporo\u010dila,<\/li><li>Tajnost podatkov,<\/li><li>Neprekinjeno poteka nadzor delovnih mest preko nadzorne postaje z vpogledom v njihovo trenutno uspe\u0161nost in statistiko klicev.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71a0fee1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71a0fee1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e704d4c\" data-id=\"5e704d4c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c091dea elementor-widget elementor-widget-spacer\" data-id=\"7c091dea\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KLICNI CENTER SICALL. V dana\u0161njem okolju poznamo ve\u010d na\u010dinov vzpostavljanja neposrednega in trajnega stika s poslovnimi partnerji kot so: telefonski pogovor, pisna komunikacija, faksimilna sporo\u010dila, elektronska sporo\u010dila, socialna omre\u017eja, itd. Ne glede na vse nove na\u010dine komuniciranja, je od vseh navedenih mo\u017enosti telefonski pogovor najbolj oseben in neposreden. Ravno to od nas zahteva, da smo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[29,28,12,17,26,11,15,23,19,21,27],"class_list":["post-516","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-klicni-center","tag-klicni-center-sicall","tag-komuniciramo","tag-kontaktni-center","tag-kontaktni-center-sicall","tag-negujmo-odnose","tag-ortusicall","tag-telefonsko-anketiranje","tag-telefonsko-trzenje","tag-v-kontaktnem-centru","tag-video-konference"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/posts\/516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/comments?post=516"}],"version-history":[{"count":4,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/posts\/516\/revisions"}],"predecessor-version":[{"id":521,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/posts\/516\/revisions\/521"}],"wp:attachment":[{"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/media?parent=516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/categories?post=516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ortuscallgroup.ngncms.si\/index.php\/wp-json\/wp\/v2\/tags?post=516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}